CANCELLATION POLICY

Reservations

OSAYA assists travelers in coordinating reservations with independent local tour operators.

To complete a reservation, guests must provide accurate contact information including name, email address, and phone number.

A booking is considered confirmed only after confirmation from OSAYA or the tour operator.

Prices and availability may change depending on the operator.

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Payments

Payments may be processed in different ways depending on the tour operator:

• directly with the operator

• through OSAYA as a coordination service

• through third-party payment platforms

Guests will be informed of the payment method at the time of booking.

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Cancellation Policy

Cancellation terms may vary depending on the tour operator.

 

Unless otherwise specified:

• cancellations made 48 hours or more before the activity may be eligible for a refund or rescheduling

• cancellations made within 48 hours of the activity may not be refundable

OSAYA will assist guests in communicating with the operator regarding cancellations or modifications.

No-shows are non-refundable.

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Weather Policy

Outdoor activities in Costa Rica depend heavily on weather and ocean conditions.

Tours may be delayed, modified, rescheduled, or cancelled due to weather or safety concerns.

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In such situations, the operator may offer:

• rescheduling

• alternative activities

• or refunds depending on their internal policy.